Admin Experience > User Profile Management

Simplified guest management, amplified security

With Virdee, the guest experience is always top of mind. Our identity verification solution delivers an unmatched security experience with built-in risk scoring while creating a guest profile that enables a more customized stay for each and every guest.

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FEATURES

Virdee Identity

Knowing who is checking in to your property is the key to truly bypassing the front desk. With partners like CLEAR, we are able to verify the identity of each guest, quickly and securely, minimizing security risks at your properties.

Unique guest profile

When a guest checks in for the first time, a unique user profile is created in the Virdee system. Their information, including phone number, signature, and identity, is securely stored and authorized staff can easily access it when needed.

Secure identity verification

Safeguarding guest information is paramount. Identity information is never stored on Virdee servers, instead it’s secured by third-party identity verification partners like CLEAR. When an identity is accessed by hotel staff, the information is shown via encrypted token and not stored on your system, further reducing any security risks.

Risk scoring and fraud detection

Ingrained in the Virdee system is a high level of risk scoring and fraud detection, keeping both your property and guests safe. It has the ability to flag guests for manual checking or block them from checking in completely.

BENEFITS

Safer, more efficient admin operations

Flexible integration and security levels

Virdee Identity can integrate with a variety of verification providers, and the level of security can be adjusted based on client needs, from simple name matches to full biometric identity verification.

Vital guest information at a glance

Staff can easily access important guest information when needed. For example, authorized staff can easily pull up an image of the guest’s ID in the case of a lockout and issue a new room key remotely.

Eliminate chargebacks

Manual identity checks are prone to human error. With digital identity checks and signature capture, chargebacks become a thing of the past.

Case Study

Las Vegas Casino Resort

Virdee technology transformed the guest experience at a major Las Vegas casino resort.

4,200

Staff hours saved

1,200

Contactless key pick-ups per month

2,600

Guest hours saved

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“Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs.”

Kevin Dailey
Chief Operating Officer - LivAway Suites

Connect with guests like never before

See how Virdee can elevate your guest interactions and operational efficiency.

Book a demo Next feature: Automated Check-in/Check-out

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